create a personalised guest experience
September 21, 2022

Why is an omnichannel platform key to improving the guest experience?

In past years, when social media and the internet were not as developed as today, people used a small number of channels to communicate with businesses. However, as time passed, many other channels became popular… Continue Reading

next-gen CRM in hospitality
September 7, 2022

3 keys to knowing what defines the next generation CRM for the hospitality industry

A next-gen CRM is what your hotel didn’t know that needed. One of the main challenges hospitality brands try to solve is how to get and use their guest data. And CRM systems have proved… Continue Reading

June 16, 2022

Automation in hospitality: How much of it do you really need?

Automation and AI are hot topics in many industries right now and hospitality is no exception. And yes, a robot delivering towels is a fun novelty. But should you really intend to automate every part… Continue Reading

guest experience
May 30, 2022

Guest Experience: Guide to create valuable and long-lasting relationships

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.   But how can you do that for every single traveler? Running with a small team, not… Continue Reading

February 17, 2021

Bringing the Hotel Industry into the Future!

When faced with a challenge one can either choose to throw in the towel or to see the challenge as an opportunity for growth and positive change. We choose the latter option.  Since the start… Continue Reading

February 4, 2021

Guest messaging for hotels – 14 dos and don’ts you need to know about

Direct guest messaging has been on the rise in hotels for some time now. And it’s not hard to see why.  It can increase your hotel’s operational efficiency by saving you hours of manual work… Continue Reading

January 9, 2021

How to Manage the Economics of Return on Experience (ROX)? – Balance Between Guest Expectation and Cost

In recent blog articles, Bookboost has discussed ROX (Return on Experience), focusing on explaining what is ROX, why it’s important, and how to increase ROX using Guest Messaging solutions.  However, many hotel managers have this wonder: does… Continue Reading