The trigger decides at which point in the guest’s journey the message will be sent.

There is a selection of premade triggers, which we have composed for you, to choose from.

If you wish to customise your trigger you can press the Show Advanced Options button.

Now you can specify the number of (Days, Hours or Minutes) (Before or After) any of the guest journey events provided by your PMS

Additionally you might wish to specify a certain time of day to send the message.

Note that this only works when your time time measurement is Days.

In this example the message will be sent in the evening, on the day of check-in.

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