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In many cases, front desk teams are holding the trenches at a hotel.
They need to answer messages quickly, handle reservations, special requests, and more. They are expected to solve everything fast, even when understaffed.
Without the right tools, this leads to stress and burnout. Bookboost helps front desk teams to save time in daily tasks while providing high-quality service and making guests more satisfied.
In this way, they can focus on what matters most: relationships and personal interactions.
Bookboost was built to help hotel staff work smarter instead of harder, and free up their time so they can focus on what matters most: relationships and personal interactions. Let's look at five ways the platform is helping front desk teams.
Every team has different ways to organise its workload and different priorities. Bookboost makes it easy for them. You can customise your view to prioritise the arrivals of the day or the departures, guests coming in on the weekend, and more.
You customise your view and save whatever you need, so every day is easily accessible with one click. And not only for you, because it can be shared with the other team members. This makes handling communications and reservations easier since all the information is organised and shown to you in the way you need it.
Today, guests are used to immediacy. This means they want their questions answered as quickly as possible. For front desk teams, manually answering all questions is a significant challenge, as it consumes a substantial amount of their time.
With Bookboost, not only are all channels gathered into one general overview in the Unified Inbox, but teams can create quick replies to answer guests with only one click.
Instead of typing each answer, they can click on the quick reply, providing an answer in less than 20 seconds.
This increases satisfaction for guests as they receive the information they need in the shortest possible time while making the front desk team more efficient and less overwhelmed.
The team at Yours Truly, a hotel in Munich, says all Bookboost features help them save between 1 and 2 hours per employee per day. Read their story here.
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To make teams more effective, some properties divide the responsibilities. Someone handles all lost & found, another person handles events, and so on.
This is especially useful for multi-property hotels, as these inboxes can be created according to each property, so every team member knows where that guest belongs and what has been said to them.
YellowSquare, a leading hostel chain in Italy, uses Bookboost to handle all communication and create as many inboxes as needed. They make sure the right team is talking ot the right guests from the first message and to avoid back-and-forths.
Front desk agents interact with dozens, if not hundreds, of guests every day. Knowing what to say and having the right information at hand is crucial to providing the right responses and good service.
In Bookboost, the front desk team can access guest profiles in seconds, getting a first-hand overview of all the activities, campaigns, reservations, purchases, internal notes, guest preferences and more.
Instead of asking, “Have you stayed before with us?”, they can see it by themselves and address the guests with the right message.
Before making a reservation, consumers review the website of the property they are interested in. If you can engage with them and answer their questions on time, this will help them to decide over making a booking or not.
With Bookboost, you can have a messenger on your website, so all the conversations will go straight to your Unified Inbox, to be answered in seconds. When your team is off, the chatbot takes over, allowing you to engage with guests visiting your website even at the most uncommon times.
Front desk teams are less overwhelmed by having the right tech and interacting correctly with everyone. Without a doubt, this leads to guests who are more satisfied with the service and more likely to leave a positive review and share their experience with others.
Get a free walkthrough of Bookboost and discover how much time your team can save. Take a product tour today.
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
