Expedia allows guests to message hotels directly through its platform, covering everything from arrival questions to special requests. Properties are required to respond within strict SLAs, and these conversations historically sit in a siloed interface (Expedia Partner Central).

This integration eliminates that silo.

How It Connects with Bookboost

• All Expedia guest messages now appear directly within Bookboost’s Unified Inbox alongside WhatsApp, SMS, email, and OTA channels.
• Hotel teams can read, reply, tag, assign, and manage Expedia messages in the same workflow as any other channel.
• Messages are linked to the guest profile if matched, and new profiles can be created if the guest is new to the hotel database.
• The system ensures compliance with Expedia’s response time SLAs, helping avoid penalties or guest dissatisfaction.

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