In order to increase your revenue, it is important to focus not only on finding new customers but also on making your guests come back to your hotel. It can cost between 5-30 times more to win new guests than to retain the ones that already know you.
To make your guests come back to your hotel, the key is to work on your guest loyalty. The more special the connection and the experience you provide them with, the more they will want to come back and relive those experiences.
Guest loyalty is based on two factors: guest satisfaction and customer effort. Hoteliers need to increase guest satisfaction and lower customer effort. This means making your guests’ experience at your hotel smooth, personalised and easy, and even adding a pleasant surprise.
What results can you expect?
Higher guest satisfaction
Better and more reviews
A higher number of returning guests
Higher guest engagement
Increased revenue
How can Bookboost’s solutions help you to increase guest loyalty?
Guest Web App
You lower customer effort by providing a smooth and easy experience. You can do this through the guest app. Guests will have all the personalised information they need without having to ask for it. Access to booking details, hotel services, local events, and more.
Increase guest satisfaction by quickly answering their messages and making them experience no waiting time. They will receive the information needed in a short time, while they are still interested. In addition, by using the Unified Inbox to assign conversations to your staff members, they will always talk to the right person.
When you take care of your guests across the entire guest journey, their satisfaction goes up. Scheduling campaigns with personalised information based on their profiles and preferences and through their preferred communication channels will make them feel heard and seen.
Schedule a free customer journey consultation and boost your business
A 30-minute call that will get you closer to your goals. Either to drive more bookings, increase operational efficiency or have higher satisfaction, we got you covered.
