If you can’t store feedback in a safe place, it is not useful. With this add-on, once your guests have left their comments, they will be stored in their guest profile. When they come back to your hotel or stay on any of your other properties, you will see this information and be able to make their stay even better this second time.
Internal feedback is key to improving your offering before it transforms into a bad review. By asking your guests to rank their stay and give you their honest thoughts about it, you can address their comments even before they leave your hotel. There is nothing more powerful than your guests’ opinions.
To effectively receive feedback from guests, you need to make the process as easy as possible. Instead of sending one more email, get direct access to them using a web app. They will rank their stay and give you their opinion with minimum effort.
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