If you don’t communicate with your guests, they will forget about your property as soon as they leave.
Guest journeys are key to delivering a personalised experience while building guest relationships.
And though they might sound complicated, if you have the right tool, you will be able to communicate with your guests in the best possible way.
Don’t get lost between your messages!
With the easy guest journey builder, you can get an overview of everything being sent.
Schedule the messages you want for each stage of the guest journey, for different audiences and using different channels. Forget about confusion and enjoy seeing how everything works.
With +30 personalisation tokens, tailoring messages is easier than ever.
Using their booking information and the data stored in the CRM, you can build messages that truly resonate with them.
Remember, one message fits all does not exist. And we are here to help you create messages that match your guests.
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Some things are better said through an email while others have more effect using a WhatsApp message.
With Bookboost, you can set up guest journeys that use more than one channel. Send emails, SMS or WhatsApp to your guests, according to their preferences.
If your hotel is a multi-property one, you can use different features to save time and effort.
Create guest journeys specifically for one property or duplicate them if you want to use them for another. Use templates instead of creating messages from scratch each time and control everything in a breeze.
Learn more about Bookboost CRM and its advantages.
∙Multi-Channel Communication: Reach guests where they are – across various channels.
∙Two-Way Communication: Foster meaningful interactions with seamless two-way engagement.
∙Personalisation Tokens: Craft messages that resonate on a personal level.
∙Audience Creation: Identify and segment your guests based on the criteria you need.
∙Visual Guest Journey: Map out the entire guest journey for a holistic perspective.
∙Effortless Messaging: Build messages with ease and save templates for consistency.
∙Automation Triggers: Save time and effort in your marketing operations.
∙Central Guest Profiles: Access comprehensive guest profiles for tailored interactions.
∙Insightful Database: Leverage valuable insights from your guest data.
∙Efficient Workflows: Manage properties effortlessly, even with limited time.
Yes, our Multi-Channel CRM is designed to integrate seamlessly with more than +80 PMS in the market. However, it can also work on a report-based function if your PMS can export reservation data.
Multi-Channel CRM enhances guest satisfaction through data-driven insights, personalized communication, and streamlined processes. It leads to higher conversions, increased efficiency, improved customer retention, and ultimately, elevated guest experiences.
Absolutely. The multi-channel approach has been shown to increase conversions by up to 8x, thanks to targeted communications, automation triggers, a deeper understanding of guest preferences and the use of Whatsapp, SMS and other channels.
The Multi-Channel CRM empowers you to tailor your communications with laser precision. You can segment your guest database based on various criteria such as booking history, preferences, demographics, and more. This enables you to create highly targeted campaigns that resonate deeply with each segment, resulting in increased engagement and conversions.
Yes, our system features effective workflows to manage multiple properties effortlessly and save time. You can customise the guest journeys for each property, duplicate templates and reuse campaigns across properties. This is particularly useful for large hotel chains or those managing several properties simultaneously.