Many customers today are looking for more than a room. They want a home away from home. They look for apartments with a great design and access to all the space and commodities they have in their house. However, that’s not all.
When staying in a serviced apartment, they also expect personalisation and technology. They want to be treated in a personal way, and this goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.
On the other hand, guests expect fast and technological service. This means no waiting times before entering the apartment, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information.
Your serviced apartment brand must be more than a place to sleep and stay. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points.
With the right tools, you can create a great guest experience, not only providing space and commodities, but also personalisation, recommendations and a service that charms everyone.
Satisfy your guests’ needs with Bookboost
Bookboost is the Customer Experience Platform that helps accommodation businesses to get to know their guests and communicate with them in an easy and effective way.
All this while saving valuable hours of time and reducing repetitive work for the staff. How can you do it?
Multi-Channel CRM
You can organise and structure the guest data to create different groups based on preferences, identify patterns and use your guest data like never before.
You can create and automate campaigns to deliver the right message to your guests in each stage of the guest journey. Without having to supervise every step, your team will save time while increasing guest satisfaction.
Organise and get a general overview of all your conversations. Save hours of time, reduce your response rates and make sure all your visitors are always talking to the right person and receiving an answer while they are still interested.
Provide your guests with a personal and effortless experience by giving them all the necessary information in one site. Give them the power to access booking information, check-in online, local recommendations, and more.
Schedule a free customer journey consultation and boost your business
A 30-minute call that will get you closer to your goals. Either to drive more bookings, increase operational efficiency or have higher satisfaction, we got you covered.
