Many customers today are looking for more than a room. They want a home away from home. They look for apartments with a great design and access to all the space and commodities they have in their house. However, that’s not all. When staying in a serviced apartment, they also expect personalisation and technology. They want to be treated in a personal way, and this goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.
On the other hand, guests expect fast and technological service. This means no waiting times before entering the apartment, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your serviced apartment brand must be more than a place to sleep and stay. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. With the right tools, you can create a great guest experience, not only providing space and commodities, but also personalisation, recommendations and a service that charms everyone.
Get all your messages from different platforms into one general inbox! Save hours of time, reduce your response rates, assign conversations to team members, view the whole history of guests in one place and make sure every visitor always talks to the right person.
You can organise and structure the guest data to understand your guests. Create complete guest journeys, segment your guests to send personalised messages, send campaigns via SMS, WhatsApp or Email, collect data from OTAs, and schedule and automate communications to save time and effort.
Deliver a great experience even before the stay begins. Help your guests save time by checking in online and providing all relevant information beforehand.
Give your guests all the information they need through a web app. Hotel services, local events, wifi passwords, restaurant menus, and more. Create an effortless and unique experience for them!
Collect your guests’ feedback using the right channel and at the right time to continue developing your offerings.
STAYERY added WhatsApp to their guest journey and was able to personalise and track all their communications.
Unlock the potential of your hospitality business with Bookboost.