Bookboost for Serviced Apartments

The perfect fit for your serviced apartment needs

Seamless Stays, Effortless Management

Creating a home-like stay with just a few clicks

Compared to traditional hotels, running a serviced apartment brings its own set of challenges. More than just a place to sleep – it’s about creating the comfort and convenience of a home-away-from-home without the on-site staff to manage it all.

With minimal or no staff around, everything from check-in to guest communication has to run smoothly, leaving no room for error. Personalising the guest experience when you’re not there to interact face-to-face can feel impossible. On top of that, ensuring smooth operations while maintaining high guest satisfaction requires a lot of effort.

You want to ensure everything runs smoothly behind the scenes, and Bookboost understands that. We’re here to help simplify these challenges, allowing you to create a smooth, tailored guest experience.

Great Results

With Bookboost, hospitality brands experienced these results

Partnering with our solutions has enabled service apartments to achieve remarkable improvements in their operations and revenue.

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2hs

Saved per day in operations

100%

Online check-in experiences

17%

Improvement on guest satisfaction

9x

more conversion in your marketing campaigns

Meet the industry’s leading hospitality CRM

Bookboost is a CRM designed specifically for the hospitality industry, empowering serviced apartments to automate routine tasks, enhance guest communication, and deliver a seamless digital experience. By streamlining your operations, you ensure guests have everything they need at their fingertips - without requiring interactions with your staff.

Seamless stays through smart self-service

No on-site staff? No problem. Self-service ensures a smooth guest experience without the need for staff intervention.

Our automated guest journey, where key touchpoints like pre-arrival instructions, mid-stay updates, and post-stay follow-ups are handled automatically, ensures every part of the guest experience is personalised and efficient.

In addition, with our intuitive guest web app, guests can manage everything from booking details to special requests directly from their devices. The online check-in feature simplifies arrivals, allowing guests to check in smoothly without interacting with staff.

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This digital approach allows serviced apartments to run efficiently, providing exceptional service while minimising manual effort or staff on-site.

A guest web app with no need for downloads

Online check-in

Automated guest journeys

Looking to boost guest satisfaction with minimal staff on-site?

We've got you covered! Let Bookboost show you how to achieve that effortlessly with automation. Talk with us and start building a contactless guest journey today.

Book a demo today

No message is missed with our Unified Inbox

Without on-site staff, serviced apartments rely heavily on digital communication. Guests today use multiple channels - email, phone, social media, WhatsApp - and keeping up with all of them can be overwhelming. Delayed responses across platforms can lead to a poor guest experience.

Our unified inbox solves this by centralising all communication, ensuring no message is missed. Your team can respond quickly and consistently, regardless of the channel. This streamlined approach not only maintains high service standards and resolves issues faster but also saves time by eliminating the need to switch between platforms.

One dashboard for all channels

Consistent and timely responses

A chatbot takes over when the team is offline

Stay on top of changing guest needs with a CDP

In serviced apartments, where guests tend to stay longer than in traditional hotels, meeting their evolving needs can be a challenge. Without tracking long-term or returning guests, it’s difficult to personalise their experience or offer loyalty rewards.

Our CDP gives you a complete view of each guest by collecting data like booking history, preferences, and past interactions. This makes it easy to tailor services, from sending personalised welcome messages to offering relevant amenities and promotions based on guest behavior. Repeat guests can enjoy special discounts, while long-stay visitors receive curated local recommendations.

Plus, with automation, these personalised touchpoints can be delivered effortlessly, enhancing guest satisfaction and loyalty without adding extra manual work.

A 360° view of each guest

Identify loyalty guests

Automate personalised touchpoints

From People Like You

This is what our customers think of Bookboost

“With Bookboost, we can recognise loyal guests more easily, what has happened in the past and the future, everything available in one place. It helps us to provide a better guest experience by having the data available. We can know our guests and cater to their needs better.”
Markus Veikkolainen
CTO & CMO, Hiisi Homes & Hotels
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From People Like You

This is what our customers think of Bookboost

“I think Bookboost offers a lot of options within one tool. You’re providing many features within one tool and the quality of each individual feature is on a very high level. This makes the tool ideal for anyone striving to exceed with guest communication and looking to enhance the customer journey.”
Laura Neuberger
Head of Marketing, STAYERY
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Want to simplify guest communication for both your guests and your team?

Let’s chat and discover how effortless it can be with Bookboost.

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Let’s solve all your questions

Learn more about Bookboost and its advantages.

How does Bookboost handle long-term guest stays?

Bookboost is designed to handle long-term guest stays by continuously tracking guest preferences and needs through guest profiles that evolve over time. These profiles collect and store valuable data from each interaction, such as past booking history, preferred room types, service requests, and communication preferences. This allows Bookboost to automatically adjust and personalise the guest experience based on real-time and historical data.

How does Bookboost integrate with my current systems?

Bookboost's open API provides hotels with the flexibility to seamlessly integrate the platform with their existing systems. We are compatible with 80+ PMS in the market.

How does Bookboost handle guest data privacy and compliance?

Bookboost prioritises guest data privacy and compliance by implementing robust security measures, such as data encryption and access control, and by adhering to data protection regulations like GDPR.

Can Bookboost help with upselling and cross-selling?

Yes, Bookboost helps hotels and serviced apartments with upselling and cross-selling through personalised, automated communication strategies. By using audience segmentation, hotels can target the right guests with relevant offers, such as room upgrades, extended stays, or additional services like spa treatments. Automated workflows allow timely upsell or cross-sell offers to be sent during key moments, such as pre-arrival or during the stay. Additionally, campaign performance analytics help track which offers perform best, allowing hotels to refine their strategies and maximise revenue with minimal effort.

What kind of reporting and analytics does Bookboost offer?

Bookboost offers a comprehensive suite of reporting and analytics tools designed to help hotels and serviced apartments make data-driven decisions and optimise guest engagement. Key features include guest interaction insights, campaign performance metrics, revenue and ROI tracking, guest satisfaction and feedback, and more.

How well automated is the guest journey with Bookboost?

With Bookboost, the guest journey is highly automated and completely customizable, making it a powerful tool for hospitality businesses. Our platform offers a variety of triggers that allow you to tailor the guest experience exactly the way you want it. Whether you’re sending pre-arrival messages, check-in reminders, or post-stay follow-ups, you can set specific actions based on guest behavior or timing. These triggers allow you to engage with your guests at the right moment, creating a seamless experience from booking to post-departure. With our visual guest journey builder, you have full control to create workflows that drive engagement and loyalty while saving your team time.

Still have questions?

Contact our team for further assistance.

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