Next webinar -> June 5th
Guest Loyalty: 5 ways to use it in 2024 to increase direct bookings
Extended Stay & Serviced Apartments

Create a great experience in your serviced apartments

Personalisation in a home away from home

Many customers today are looking for more than a room. They want a home away from home. They look for apartments with a great design and access to all the space and commodities they have in their house. However, that’s not all. When staying in a serviced apartment, they also expect personalisation and technology. They want to be treated in a personal way, and this goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.

Live up to the modern expectations

On the other hand, guests expect fast and technological service. This means no waiting times before entering the apartment, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your serviced apartment brand must be more than a place to sleep and stay. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. With the right tools, you can create a great guest experience, not only providing space and commodities, but also personalisation, recommendations and a service that charms everyone.

What results can you expect in your hotel?

Hours of valuable time saved in low adding value tasks
Increased guest engagement
Higher guest loyalty
Higher guest satisfaction
A better guest experience
More and better reviews
A highly motivated team free of repetitive work

Satisfy your guests’ needs with Bookboost

Bookboost is the Hospitality Engagement Platform that helps hoteliers to get to know their guests and communicate with them in an easy and effective way.All this while saving valuable hours of time and reducing repetitive work for the hotel staff. How can you do it?

Unified Inbox

Get all your messages from different platforms into one general inbox! Save hours of time, reduce your response rates, assign conversations to team members, view the whole history of guests in one place and make sure every visitor always talks to the right person.

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Multi-Channel CRM

You can organise and structure the guest data to understand your guests. Create complete guest journeys, segment your guests to send personalised messages, send campaigns via SMS, WhatsApp or Email, collect data from OTAs, and schedule and automate communications to save time and effort.

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Online Check-in

Deliver a great experience even before the stay begins. Help your guests save time by checking in online and providing all relevant information beforehand.

Digital Interactive Guide

Give your guests all the information they need through a web app. Hotel services, local events, wifi passwords, restaurant menus, and more. Create an effortless and unique experience for them!

Guest Feedback

Collect your guests’ feedback using the right channel and at the right time to continue developing your offerings.

Customer Stories

This is how you create a multi-channel guest journey to increase guest satisfaction

STAYERY added WhatsApp to their guest journey and was able to personalise and track all their communications.

Experience the power of Bookboost

Unlock the potential of your hospitality business with Bookboost.