The expectations guests have for a hostel are constantly changing. It is not just about having a great service anymore. Now, the keywords are personalisation and technology. Guests expect to be treated in a personal way. But personalisation goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.
On the other hand, guests expect fast and technological service. This means no waiting times in the lobby before entering the room, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your hostel must be more than a place to sleep. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. It might sound like a challenge, but we are here to help you achieve it.
Get all your messages from different platforms into one general inbox! Save hours of time, reduce your response rates, assign conversations to team members, view the whole history of guests in one place and make sure every visitor always talks to the right person.
You can organise and structure the guest data to understand your guests. Create complete guest journeys, segment your guests to send personalised messages, send campaigns via SMS, WhatsApp or Email, collect data from OTAs, and schedule and automate communications to save time and effort.
Deliver a great experience even before the stay begins. Help your guests save time by checking in online and providing all relevant information beforehand.
Give your guests all the information they need through a web app. Hotel services, local events, wifi passwords, restaurant menus, and more. Create an effortless and unique experience for them!
Collect your guests’ feedback using the right channel and at the right time to continue developing your offerings.
We asked Jörn Hoppe how they make such a big impact on today’s traveller. Have a look at the video for his story!
Unlock the potential of your hospitality business with Bookboost.