Multi-Channel Hospitality CRM

Use your guest data in the right way and increase revenues, save time and enhance guest satisfaction.

Use your guest data in the most effective way

Deliver personalised service and communications

Use guest data to build profiles and audiences to use across every tool. It was never so easy to reach guests with specific characteristics. It’s GDPR compliant and actively manages and documents the handling of consents, data flows, and more.

Collect and easily access to your guest data

You can storage all kinds of data. Information about what the user does across your different channels (what kind of interactions, their frequency, and more), their purchases, and demographic data such as name, birth date, and address.

Boost your revenues with a multi-channel approach

A multi-channel hospitality CRM allows you to understand how to reach your guests in the most effective way. This has proven to have eight times higher conversion than an email-only CRM.

Take control and unify your information

If your system (email, analytics, CRM, and more) doesn't pass data back and forth, it will be hard to get a complete picture and analyse your data. The customer data platform connects all sources so you can easily review and make decisions about your data.

Forget about confusion and disorganised data

Your guests expect personalised service. To do it, it’s crucial to have up-to-date, well-maintained, accessible customer data.

The multi-channel hospitality CRM allows you to access this information without spending hours trying to put it in order.

Increase your revenue and your guest engagement

By integrating all data sources into one holistic customer profile, you can understand your guests’ behaviour, gather insights, and plan effective ways to reach them.

You will be able to contact them with the right message, through the right channel and at the right time. This will not only increase your guest engagement, but also your revenue.