Multi-channel CRM

A CRM created for hospitality

Discover a modern CRM with 9x more conversion than traditional systems.

Unlock the power of Bookboost’s CRM

Discover how Bookboost enhances your hotel's marketing strategy. From guest data insights to automated campaigns, converting OTA bookers, and multi-channel marketing, Bookboost boosts engagement and revenue efficiently.

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Unlock Insights, Boost Profits

Understand your guest data to increase revenue

Structure and understand your guest data and start reaching out to your guests using the right message, on the right channel and at the right time.

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Automate Marketing and Reduce Manual Efforts

Save time in your marketing operations

Increase hotel marketing efficiency with automation! Create workflows, set triggers and schedule messages. Once set up, your communications will flow on its own, no matter the time or the day.

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Increase Direct Bookings and Loyalty

Turn OTA bookers into loyal customers

With Bookboost hospitality CRM, you can reach your OTA bookers and create a profile for each guest. With real data, you can generate loyalty and increase revenue.

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Increase Conversion with Multi-channel Campaigns

Say goodbye to lower conversion campaigns

If you only use email marketing, your brand is losing opportunities to increase revenue. Instead, send hotel marketing campaigns via SMS, WhatsApp and email, increasing your conversion up to 8x more than with an email-only CRM.

Guest Journeys

Reach every guest with meaningful messages at every stage of the guest journey. From booking to post-stay, design personalised guest journeys that reflect your brand without any hassle.

Marketing automation

Manual tasks belong to the past. With Bookboost you can automate marketing communications and deliver a personalised experience while your team saves valuable time.

Email marketing

Deliver powerful emails that capture your guests’ attention and drive conversion. With Bookboost, building email campaigns was never so easy.

Loyalty

Understand how loyalty is working in your property and create specific initiatives to keep growing it. From data to campaigns, Bookboost helps you from beginning to end.

Business Intelligence

Get all the relevant data in one place and easily understand more about your guests and your business. Extract insights and understand your guests’ behaviour to empower your service.

Guest Profiles

Gather all the relevant information about a guest in a single profile. Past reservations, campaigns, CTLV, ROI, and more, in a single overview to empower your team and make their work easier.

Say goodbye to confusing platforms & siloed data

In a world where personalised experiences are crucial, data is your greatest ally. Our CRM acts as a unique source of truth for your guest data and gives you the insights you need to make informed, data-driven decisions.

Traditional CRMs are complicated to understand and use. With Bookboost, you easily use website historical and behavioural data to know your guests better and leverage the right insights to fuel your projects.

Discover a world of benefits that Bookboost Multi-Channel CRM brings to your hotel

Clearer guest journey

React promptly to requests and crises with a comprehensive overview.

Skyrocketing conversions

Bookboost CRM boosts conversions 8x more than an email-only CRM—this is the power of messaging.

Enhanced efficiency

Craft guest journeys effortlessly with drag-and-drop simplicity, especially valuable for multi-property hotels.

Time savings

Automate manual tasks, freeing up valuable time for your team.

Guest loyalty

Forge stronger relationships through personalisation, leading to higher return rates.

Effortless experience

Lead the guest journey, offering information before it's even asked for.

FAQs

Learn more about Bookboost CRM and its advantages.

What are the main features of Bookboost Multi-channel CRM?

∙Multi-Channel Communication: Reach guests where they are – across various channels.
∙Two-Way Communication: Foster meaningful interactions with seamless two-way engagement.
∙Personalisation Tokens: Craft messages that resonate on a personal level.
∙Audience Creation: Identify and segment your guests based on the criteria you need.
∙Visual Guest Journey: Map out the entire guest journey for a holistic perspective.
∙Effortless Messaging: Build messages with ease and save templates for consistency.
∙Automation Triggers: Save time and effort in your marketing operations.
∙Central Guest Profiles: Access comprehensive guest profiles for tailored interactions.
∙Insightful Database: Leverage valuable insights from your guest data.
∙Efficient Workflows: Manage properties effortlessly, even with limited time.

Does the Multi-Channel CRM require a PMS integration?

Yes, our Multi-Channel CRM is designed to integrate seamlessly with more than +80 PMS in the market. However, it can also work on a report-based function if your PMS can export reservation data.

How does a Multi-Channel CRM benefit my hotel?

Multi-Channel CRM enhances guest satisfaction through data-driven insights, personalized communication, and streamlined processes. It leads to higher conversions, increased efficiency, improved customer retention, and ultimately, elevated guest experiences.

Will this CRM help increase conversions and revenue?

Absolutely. The multi-channel approach has been shown to increase conversions by up to 8x, thanks to targeted communications, automation triggers, a deeper understanding of guest preferences and the use of Whatsapp, SMS and other channels.

How does the Multi-Channel CRM facilitate advanced targeting and segmentation?

The Multi-Channel CRM empowers you to tailor your communications with laser precision. You can segment your guest database based on various criteria such as booking history, preferences, demographics, and more. This enables you to create highly targeted campaigns that resonate deeply with each segment, resulting in increased engagement and conversions.

Can this solution handle multiple properties efficiently?

Yes, our system features effective workflows to manage multiple properties effortlessly and save time. You can customise the guest journeys for each property, duplicate templates and reuse campaigns across properties. This is particularly useful for large hotel chains or those managing several properties simultaneously.

Still have questions?

Contact our team for further assistance.

"Bookboost is ideal for anyone striving to exceed with guest communication and looking to enhance the customer journey"

Laura Neuberger

Head of Marketing, STAYERY

Let’s deliver an amazing experience

Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.