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Resources and insights
The latest industry news, helpful guides, and best practices articles.
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Design
Podcast: Creating a better CX Community
Starting a community doesn’t need to be complicated, but how do you get started?
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Operations
How Bookboost helps multi-property hotels manage guest communications?
Discover how Bookboost can improve guest communication for multi-property hotels.
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Hotel Marketing
Beyond Bookings: How Hotel Marketing Drives Revenue Beyond the Reservation
If the question is how do we create more revenue, generate more bookings, and do more upselling, marketing cannot be ignored in this equation, since it is a crucial part of your revenue optimisation strategy.
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Hotel Marketing
Hotel Guest segmentation: 5 basic tips to boost conversions
Learn the basics of guest segmentation and how to use it to boost revenue and personalise the guest experience.
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Hotel Marketing
6 steps to create an effective CRM strategy that actually drives results
Having a CRM for your hotel alone is not enough. Learn how to build a CRM strategy that drives real results.
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Guest Experience
What is customer effort and how to lower it to increase guest satisfaction
Having low customer effort is key to making guests happy. Discover how to nail it in this article.
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Guest Journey
5 steps to master the inspiration stage of the guest journey
The guest journey begins in the inspiration stage and you have the opportunity to influence it and attract more travellers.
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Guest Journey
Leveraging the Hotel Guest Journey to Drive Stronger Revenue Performance
Discover how to integrate revenue management throughout the guest journey!
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Operations
How does Bookboost help reception-less hotels provide a digital experience?
Learn how these hotels use Bookboost to run their operations without any hassle.
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Hotel Marketing
5 trends to be aware of for your hotel’s strategy
How does Taylor Swift affect the industry? This and other 4 trends you can leverage to increase revenue.
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Data management
Data Management: 3 problems hoteliers face and how to solve them
Recognize the problems in Data Management and how to handle them
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Webinars & Live sessions
Guest Journey Basics: Strategy, revenue and optimization of processes
Unlock the power of guest journey mapping! Learn how to understand your guests, optimize operations, and boost revenue with a winning guest journey strategy.
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Operations
Automation implementation in hotels: Truths and myths
Learn more about automation and how to implement it in your hotel.
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Guest Experience
2024 trend: How to put guests at the centre of all
Being guest-centric will help you to increase revenue. But how? Let's find out in this article.
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Webinars & Live sessions
Being guest-centric: Data-Driven Strategies to Redefine Hospitality
Discover the right strategies to put your guests at the centre and grow your revenue.
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Hotel Marketing
How to effectively reach tech-savvy travellers
Tech-savvy travellers are looking for specific things. Discover how to bring them into your property.
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Operations
Human vs. Tech: How to find the balance in your hotel operations?
Find the right balance for your property and get the best of both worlds.
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Guest Experience
4 tactics to make your guests come back for a second visit
Implement these 4 tactics today to increase your guest loyalty and revenue.
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Hotel Marketing
How Bookboost helps hotels to grow direct bookings
Learn how Bookboost is helping hundreds of hoteliers around the world to boost their direct bookings.
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Guest Experience
4 reasons why being multi-channel steps up your guest communications
Understand the importance of being multi-channel.
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Guest Experience
Guest satisfaction: 6 tactics to increase it in your property
Try out these tactics and make your guests happier than ever.
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Guest Experience
5 tactics for better guest communication
Read this article to learn five powerful tactics that will enhance your digital guest communication.
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Operations
How to Build Your Hotel Tech Stack: 7 things to consider
Learn how to build your hotel tech stack in 2024 step by step.
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Hotel Marketing
How to effectively use email marketing in hospitality in 2024
Email marketing can be a great weapon for your property if you use it correctly. Here are all the tips you need for it.
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Webinars & Live sessions
Guest Experience: YES and NOs for 2024
Discover how to elevate your guest experience in 2024!
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Guides & more
Guide: How to personalise the guest journey for your guests
Guest expectations are ever-changing. What worked a few years ago, doesn't anymore.
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