Resources and insights

If you are wondering how a bad guest experience looks like, these mistakes tell the story.

Automation in hospitality can be very powerful for your operations if applied correctly. Learn what to automate and what not to.

Don’t forget about guest satisfaction! Check out these ideas and get ready to have happier guests.

Points are out; relationships are in. Discover what has changed and how to build emotional connections and measure loyalty beyond points.

Let's explore the importance of value-led guest communication for hospitality.

Big news! We’ve secured 3.6M€ in funding to take hospitality CRM & guest engagement to the next level.

Turn messy data into unforgettable guest experiences using a CDP for hotels. Learn how to choose the best for your property.

Learn what ROX (Return on Experience) means for hotels and how to use guest communication to create revenue and long-term success.

Learn how to use ChatGPT to create guest journeys with personalised messages for all your guests.

Struggling with messy guest data? Discover how a CDP makes personalisation and loyalty easier to achieve for hotels.

Get 10 ready-to-use holiday campaigns for free today and attract more bookers!

Create unforgettable guest journeys that don't overwhelm your hotel guests. Discover how to do it in this article.

The guests check in, check out, and you never hear from them again. Does it sound familiar?

UpsellGuru tells us three ways you can leverage personalisation to build upselling strategies that are bulletproof.

How do you stand out when everyone’s sending emails? Let’s review the pre-arrival tactics and fixes your hotel needs.

Use these ideas to communicate effectively with guests staying in serviced apartments.

Understanding guest preferences is key to keeping guests coming back. Find out how hoteliers are getting to know what their guests want and expect.

Discover how Bookboost’s API Messaging empowers hotels with flexible chatbot solutions.

Review these seven situations and determine if a CRM would be the best choice for your property.

Curious about guest expectations in 2025? Here are a few trends we have noticed.

Personalisation in your hotel doesn't need to take all of your time. Let's explore practical ways to personalise the guest experience without spending hours on it.

If you want to stay competitive and attract more guests, these 7 innovative digital marketing trends are ones you can’t ignore.

Avoid these mistakes and create emails for your guests that will resonate and drive conversion.

Download this guide and learn about new CRM and email marketing trends for hotels and how to select the right software for your business.

Past guests can be a great source of new direct bookings. But to attract them, you need the right campaigns. Get inspired with these ideas!

Personalization has become a cornerstone of hospitality. Here are our top tips to seamlessly deliver unforgettable guest experiences.

Bookboost integrates with Apaleo. Learn more about how this integration works and how it benefits hotels.

Download this guide and discover how a hotel Customer Data Platform can grow your revenue and transform guest interactions.

Discover how to leverage guest engagement to get better results for your property.

Let's talk about features. If you are looking to implement a CRM in your hospitality business, here are the ones you should pay attention to.

Discover all the new features the Unified Inbox brings to hospitality.

Discover strategies for targeted offers and seamless user experience with insights from Userguest.

To choose the right CRM for your hotel, first, you need to understand the difference between a B2B and a B2C system.

Discover the power of match & merge in Bookboost CRM and how it can benefit your hotel business.

Explore 5 must-have technologies that can save time for every area of your hotel.

Learn dos and don’ts for guest communication and implement them today for your multi-property hotel.

Discover how Bookboost can enhance the efficiency of your front desk teams.

Implementing a CRM in your hotel doesn't have to be a problem. Follow these recommendations to create a smooth process.

Guest data empowers hotels to make accurate decisions that drive long-term results. Explore how to apply it to different areas in your hotel.

Discover the partnership between Bookboost and UpsellGuru and how it can help your hotel business.

Creating exceptional hotel guest journeys is crucial for personalizing experiences and growing guest satisfaction. Here are seven best practices.

Discover how Bookboost can improve guest communication for multi-property hotels.

These 9 brands implemented a CRM system in your hotel and saw better results in their marketing operations and service. Read their stories.

Marketing plays a key role in increasing revenue for hospitality brands. Discover how to use it at your advantage.

Learn the basics of guest segmentation and how to use it to boost revenue and personalise the guest experience.

Having a CRM for your hotel alone is not enough. Learn how to build a CRM strategy that drives real results.

Email marketing can be a great weapon for your hospitality business if you use it correctly. Here are all the tips you need for it.

Make it easy for your guests to enjoy their stay. Discover why lowering customer effort is crucial for guest satisfaction and how to do it.

The guest journey begins in the inspiration stage and you have the opportunity to influence it and attract more travellers.

Discover how to integrate revenue management throughout the guest journey!