Unleash the potential of a hospitality CRM to skyrocket your revenue! Dive into the five ways you can use this tool to impact your accommodation business.

New booking behaviours are coming to the surface. Hoteliers must recognise which ones are the ones that affect accommodation businesses the most and help their teams to adapt and make the most out of those trends.

Pre-arrival communication is crucial for hotels as it sets the tone for guests' entire stay. Review these tips to add the most value to those messages!

The hospitality industry is changing rapidly, and hoteliers must adapt to meet high demands with limited resources. Discover how to use your guest data to get excellent results.

How to communicate with guests in 2023? That is the million-dollar question for hoteliers.

If you are looking to increase revenue, communicating in a personal way is key. Here are 9 ideas of different audiences you can build with your guest data.

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!

A high customer effort means lower guest satisfaction and loyalty. Learn how to recognize if you have a high customer effort and how to fix it.

These powerful strategies will help you not only to recover direct bookings but also stay competitive in the long run.

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!

The goal of any hotelier is to provide a seamless guest experience. To make guests feel comfortable, happy, and looking forward to going back to that hotel. To achieve that, hoteliers need to know what guests want and expect.

Guest expectations are ever-changing. What worked a few years ago, doesn't anymore.

Chatbots are great to save time and have quicker answers. But are they enough to create a great guest experience and grow revenue?

Listen to Daan's advice in The Innovative Hotelier podcast.

Will automation in a hotel boost your numbers or push your guests away?

Download this checklist and discover how to create a guest journey that will make your guests happy.

Along with the travelling restrictions, one of the changes that the pandemic brought to the hospitality industry had to do with staff shortages.

The guests check in, check out, and you never hear from them again. Does it sound familiar?

Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.

A next-gen CRM is all about empowering your guest communication.

Automation and AI are hot topics in many industries right now and hospitality is no exception.

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.

Webinar and expert panel discussion representing 4 Leading Hotel Software Companies.

When faced with a challenge one can either choose to throw in the towel or to see the challenge as an opportunity for growth and positive change. We choose the latter.

Direct guest messaging has been on the rise in hotels for some time now. And it’s not hard to see why.