In hospitality, a guest journey is key to make your property stand out amongst competitors and make guests feel satisfied and happy.
However, thinking about implementing a guest journey that runs from beginning to end might seem complicated and time-consuming.
The good news: it doesn’t have to be.
You don’t need to use many software to have a fully functional guest journey.
Bookboost is the only platform you need. You will build guest journeys that run automatically and without interruptions. You can design them and personalise them as much as you want, to fit your brand and its needs.
Bookboost is your canvas! And you can use your creativity to design the guest experience your hotel aims to provide to each and every guest.
Bookboost is designed for hospitality, to help hoteliers consolidate their customer data and start using it without any hassles.
Use one single platform for all guest communication
Design guest journeys from booking to check-out in minutes
Personalise all your campaigns without spending hours
Automate all your touchpoints to reduce manual work
Forget about lack of integration, data silos, and more. With Bookboost, you can take care of both inbound (messages from guests) and outbound (your messages to guests) guest communication.
Having one single platform for all your communication allows you to save time and forget about switching between different vendors. At the same time, it makes your operations more cost-effective and easier to onboard new team members.
In addition, you have only one source of truth. This gives you more control and better knowledge over your guests.
Learn more about how Bookboost can help your property implement a complete guest journey to get better results.
Guest journeys don’t need to be complicated and you don't need to spend hours in front of the computer to build them. With Bookboost, you choose how many messages you want to send and when. One booking confirmation via email and one pre-arrival WhatsApp message? You got it. One SMS on the arrival day and post-stay email three days after they leave your property? Done.
What makes Bookboost extra efficient is that designing guest journeys is easy and straightforward thanks to our drag and drop approach. You can see exactly what message is being sent when and via which channel, giving you total control of your communications.
In addition, you can create as many guest journeys as you need, selecting different channels (emails, WhatsApp, SMS), and personalising the entire content, to make sure every guest segment receives different information.
Personalisation is crucial for a guest journey to work. With Bookboost, you can create unlimited guest segments to deliver messages that resonate with them instead of generic and boring content.
High-spenders, OTA bookers, families with children, business travellers, and more. You can cater to all of them with offers that get their attention and generate more conversions.
In addition, we enable personalisation at scale thanks to our personalisation tokens. They extract the information of every guest automatically, without YOU having to do it manually. You can add details like name, arrival date, room number, and more, in seconds, to make your campaigns stand out.
Having a guest journey where all messages are handled manually is time-consuming and demands many resources. With Bookboost CRM, you can plan and automate every message from pre-stay to post-stay so it runs without any manual effort.
You can set your triggers in the way that works best for you. An email one day after the booking, an SMS two days before the arrival date- whatever you need, you can create it.
Automation is especially useful for hotels with limited staff on-site or without a reception. It frees up time for your team and ensures messages reach guests at the right time, avoiding complaints about missed information and forgetting about overloading your team.
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
Learn more about Bookboost and its advantages.
Bookboost is your canvas, you can personalise and design your guest journeys as much as you want. Not only the text but the colors, images, fonts, and more. So you can create unique messages for your unique guests.
Yes, besides sending your guest journeys, you can create different campaigns like newsletters, Christmas offers, special occasion discount, and more. As with other emails, you can personalise everything you want.
Bookboost offers triggers based on reservation data. For example: at the booking moment, a specific amount of days before the arrival date, on the departure date, and more. You can customise these to fit your guest journeys, and you can also create your own triggers using our Open API.
Absolutely, Bookboost was built for multi-property hotels. The functionalities in the platform make multi-property communication easier than ever. You can share templates across properties, share guest journeys, and monitor how everything goes without having to spend hours tracking data.
Bookboost's open API provides hotels with the flexibility to seamlessly integrate the platform with their existing systems. We are compatible with 80+ PMS in the market.
