Guest communication in hospitality can be tiring and overwhelming, especially if teams are performing most tasks manually. You have to make sure to answer guests in a short time while sending out the right information to each guest on the right time... and don’t forget about personalisation, because general messages don’t work anymore.
The reality is that today many communication or front desk teams spend hours only on copy-pasting guest details to send a single message, which leads to missing the opportunity to provide a personalised communication and an optimal customer service.
It doesn’t have to be that way. Bookboost is a CRM for hospitality, designed to solve this challenge and help you make your guest communication more efficient, saving time and effort since the first day.
Bookboost is designed to help hoteliers consolidate their customer data and start using it without any hassles.
Use a single platform to handle all communication
Don’t miss any messages with a ticketing system
Design personalised guest journeys in minutes
Forget about copy+pasting guest details
Using multiple platforms for different purposes can lead to lack of integration, data silos, and more. With Bookboost, you can take care of both inbound (messages from guests) and outbound (your messages to guests) guest communication.
In addition, with our guest web app, you can provide all the information guests need during their stay and make sure they have it right at their fingertips, without any needs for downloads.
Having one platform for all your communication with guests allows you to have only one source of truth. This gives you more control and better knowledge over your guests. At the same time, it helps you to make your operations more cost-effective and easier to onboard new team members.
Learn more about how Bookboost can help you transform your guest communication and deliver a more personalised guest experience.
Keeping track of all messages across all platforms is complicated if you don’t have the right tools. Our Unified Inbox creates a central hub where all channels (email, social media, OTAs, SMS, etc.) are gathered, providing you with visibility of every message.
Each conversation is turned into a ticket, ensuring no message is lost. Instead of spending hours on guest communication, teams using Bookboost ensure every guest receives an answer to their questions in minutes, delivering superior customer service.
You can enable quick replies to answer in seconds, activate the chatbot, and classify messages to make interactions easier and more meaningful.
You want to build an experience that makes you stand out amongst competitors? A guest journey is key. With Bookboost, guest journeys are built without having to spend hours in front of the computer. Choose how many messages you want to send and when. One booking confirmation via email and one pre-arrival WhatsApp message? You got it. One SMS on the arrival day and post-stay email three days after they leave your property? Done.
You can create as many guest journeys as you need, selecting different channels (emails, WhatsApp, SMS), and personalising the entire content, to make sure every guest segment receives different information.
What makes Bookboost extra efficient is that not only you can design the guest journeys but you can automate them, to have them running in the background without you personally sending each message or follow up.
There is nothing efficient about spending hours fixing guest details on your pre-stay emails or WhatsApp messages. With Bookboost, that stays in the past. Our personalisation tokens allow you to insert guest details and other information into your messages without any hassle.
You can create unlimited templates for different occasions that will be populated with the personalisation tokens you select, for example: type of room, arrival date, name and last name, departure date, and more.
Are you ready to increase your revenue and build lasting guest relationships? Take the first step today.
Learn more about Bookboost and its advantages.
Bookboost is your canvas, you can personalise and design your guest journeys as much as you want. Not only the text but the colors, images, fonts, and more. So you can create unique messages for your unique guests.
Yes, besides sending your guest journeys, you can create different campaigns like newsletters, Christmas offers, special occasion discount, and more. As with other emails, you can personalise everything you want.
Bookboost offers triggers based on reservation data. For example: at the booking moment, a specific amount of days before the arrival date, on the departure date, and more. You can customise these to fit your guest journeys, and you can also create your own triggers using our Open API.
For incoming messages, our Unified Inbox can manage social media channels like Instagram, Facebook or Messenger; messaging platforms like SMS, WhatsApp or Line; email and OTA channels. For the campaigns you send to guests, Bookboost can support email, WhatsApp and SMS.
Bookboost's open API provides hotels with the flexibility to seamlessly integrate the platform with their existing systems. We are compatible with 80+ PMS in the market.
