Use the guest journey builder in the multi-channel CRM to schedule all your communications at the day and time you want to. You can do this at any stage of the guest journey and your messages will flow without constant supervision.
Set triggers and send automated messages on different channels, all without having your staff constantly and manually taking care of it. You can automate the booking confirmation, set up a trigger for a pre-registration message, a message asking for a review after the stay is over, and more.
Give your guests all the information they need based on their profile and preferences. In this way, there will be fewer inquiries and fewer calls, because communication will be clear. Hence, your staff will optimise their time.
At the same time, you will create a better guest experience because your customers will feel you are taking care of them, providing the information they need without asking for it.
You will bundle all your incoming messages into one general inbox. Your team will forget about switching between platforms, saving valuable time. With the use of quick replies, you will reduce your response time, taking care of inquiries faster than ever.
And with inbox filtering you can assign conversations to specific departments and colleagues to increase collaboration and reduce effort. In addition, when the team is busy, the hotel chatbot can be activated, to provide constant service even after office hours.
Northern Lights Village optimised its communications, not only saving time for its staff but also making its campaigns more effective.
Unlock the potential of your hospitality business with Bookboost.