Boutique hotels are characterised by having unique designs and concepts. Therefore, the experience you provide to your guests should be as unique and outstanding as your concept. Today guests expect personalisation and technology. They want to be treated in a personal way, and this goes beyond adding their name to an email. It has to do with knowing their profiles, communicating through their preferred channels and providing valuable recommendations.
On the other hand, guests expect fast and technological service. This means no waiting times in the lobby before entering the room, no paperwork that needs to be filled out, online check-in available, and immediate responses every time they ask for information. Your boutique hotel must be more than a place to sleep. It must provide an outstanding and unforgettable experience while at the same time tackling all the previous points. With the right tools, you can transmit your unique concept with great storytelling, enhancing the guest experience and getting the results you want.
Get all your messages from different platforms into one general inbox! Save hours of time, reduce your response rates, assign conversations to team members, view the whole history of guests in one place and make sure every visitor always talks to the right person.
You can organise and structure the guest data to understand your guests. Create complete guest journeys, segment your guests to send personalised messages, send campaigns via SMS, WhatsApp or Email, collect data from OTAs, and schedule and automate communications to save time and effort.
Deliver a great experience even before the stay begins. Help your guests save time by checking in online and providing all relevant information beforehand.
Give your guests all the information they need through a web app. Hotel services, local events, wifi passwords, restaurant menus, and more. Create an effortless and unique experience for them!
Collect your guests’ feedback using the right channel and at the right time to continue developing your offerings.
Northern Lights Village optimised its communications, not only saving time for its staff but also making its campaigns more effective.
Unlock the potential of your hospitality business with Bookboost.