You can ask different information to different types of guests (leisure, business, families, etc.). Ask about their preferences, special requests, means of transportation, among others. Use those details to provide more valuable information to them.
A digital check-in is not only useful to reduce the waiting time. It can also help you to gain insights into their preferences and complete their profiles. In this way, you have a better chance to offer valuable services and increase your upselling opportunities even before they arrive at your accommodation business.
Did you know that hotel staff repeats the same questions to every guest when doing manual check-in? With a digital check-in, they can spend their time where they are most needed, having time to engage with guests in real conversation and focusing on other important tasks.
YellowSquare used Bookboost to enhance guest communication and department collaboration, improving their guest experience and operations.
Unlock the potential of your hospitality business with Bookboost.