Turn Lookers into Bookers
80% of all people that book over an OTA have checked the hotel website before.
With the Omnichannel Website Chat, you can easily start and keep conversations with your website visitors to increase operation efficiency, improve guest satisfaction, and drive more direct bookings.
Drive More Direct Bookings
The Omnichannel Website Chat includes a Chatbot on website and a back-stage platform integrating all messages from different channels (Facebook Messenger, SMS, WhatsApp...)
You can easily receive and reply to all messages on one single platform. By engaging with your website visitors, the booking process will be speeded up to drive more direct bookings.
The trick is: potential guests don't need to wait for an answer on the website. They can choose a preferred channel to keep the conversation whenever and wherever the hotel replies.
of all conversations on website.
of all booking-related conversations.
The Keyword Chatbot is one function of the Omnichannel Website Chat.
It helps website visitors find needed information quickly by providing automated replies. The Keyword Chatbot can efficiently deduct phone calls, so that hotel staff can focus on booking-related conversations to close more direct bookings.
Keep the Human Connection
A Keyword Chatbot does not mean to automate everything.
We let you choose what automation to be trained. In this way, you will never lose the human touch with guests but still handle repetitive chats sufficiently.