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To a guest, a good stay feels effortless. Behind the scenes, making it feel that way is a lot of work.
A guest books, checks in, asks for something during the stay, then leaves a review on the way out. Every step depends on the one before it, but they're usually handled by different teams using different tools that don't talk to each other. So things slip through the cracks, and guests are the ones who notice.
This webinar is about joining it back up.
Snapfix, Bookboost and MARA Solutions are teaming up for a practical 30 minute session on how hotels automate the full guest journey, from first message to final review, without losing the human touch that keeps guests coming back.
In this session, you'll learn:
- Where the guest journey usually breaks, and why it happens in the gaps between teams
- How to set up pre-arrival communication that still feels personal, not automated
- What operational execution looks like when your team acts on the right thing at the right time
- How to turn post-stay reviews into something you can actually learn from
Panellists:
- Brett Robbins, CEO at Snapfix
- Adam Haugh, Head of Marketing at MARA Solutions
- Julia Schröder, Sales Director at Bookboost
