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The latest industry news, helpful guides, and best practices articles.


Design
Podcast: Creating a better CX Community
Starting a community doesn’t need to be complicated, but how do you get started?
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Guest Journey
8 best practices when implementing a guest journey in your hotel
To enhance the hotel guest experience, digitalize the journey with a clean CRM, personalized messages, automation, and step-by-step implementation for success.

Guest Journey
Maximising Guest Relationships: How to reach guests in the Post-Stay phase
The hotel post-stay phase is vital for loyalty. Consistent experience matters. Strategies include surveys, loyalty programs, social media engagement, and personalized communication.
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Guest Journey
8 pre-stay communication ideas to increase guest satisfaction
Enhance guest satisfaction: Personalized pre-stay messages for memorable experiences and loyalty

Guest Journey
Guest Journey Template: What to send, When & How
Download a template of a guest journey, get ideas on valuable touchpoints and adapt it to your brand.

Guest Journey
7 steps to creating a guest journey for the first time
In an industry as competitive as hospitality, creating a seamless guest journey is essential for hotels. Here is a step-by-step recap on how to do it.

Guest Journey
Guest Messaging for Hotels – 14 Dos and Don’ts You Need to Know About
Direct guest messaging has been on the rise in hotels for some time now. And it’s not hard to see why.

Guest Journey
How to Use Guest Messaging to Improve the Digital Experience?
Guest Messaging is a tool designed to help hotels manage guest communication and enhance the guest digital experience.

Guest Journey
Keeping your Hotel Open with Guest Communication: Templates for Covid-19
#WeWinThisBattleTogether

Guest Journey
Coronavirus – Dealing with Guest Communications and Preparing for the Future
How to deal with your guests and expected guests at this time.

Guest Journey
How to use Guest Messaging to increase your Return on Experience (ROX)?
To satisfy guests' needs for more efficient, convenient, and personalized experience, Guest Messaging technology is a smart choice.

Guest Journey
What to look for when choosing a Guest Messaging tool
The possibility of Guest Messaging is unlimited, it’s only your imagination that sets the boundary.

Guest Journey
The 3 Most Common Misunderstandings of Guest Messaging
You have heard of “guest”, you have heard of “messaging”, but do you know what is “Guest Messaging”?
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