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Guest Experience

Measuring Guest Loyalty: Key metrics CEOs need to pay attention to

These are the essential guest loyalty metrics that CEOs and General Managers should track, along with strategies to analyze and improve loyalty scores and boost revenue.
Johanna Bernuy
Jul 27, 2023
5 min
Guest Experience

Personalisation Revolution: How to use a hotel CRM to elevate the guest experience

When it comes to elevating the guest experience, personalisation is the best tool. Discover how you can use a CRM to have a more personalised approach.
Daan de Bruijn
Jul 20, 2023
6 min
Guest Experience

Bleisure travel: Keys to adapt your offering and reach this target

Bleisure travel is on the rise! Discover how to adapt your offering to capture this target and grow your business.
Anna Randow
Jul 4, 2023
6 min
Guest Experience

How to design the right guest loyalty program: 8 ideas to use

Guest loyalty plays a key role in hotels. Make sure your guest loyalty program stands out from the crowd with these ideas.
Daan de Bruijn
Jun 30, 2023
5 min
Guest Experience

9 Benefits of Implementing a Customer Experience Platform: Insights from Industry Experts

What results can you reach when you implement a new hotel tech platform? Here are 9 examples of how to boost your results.
Daan de Bruijn
Jun 2, 2023
8 min
Guest Experience

5 Digital Tactics to Improve Guest Satisfaction

Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.
Anna Randow
May 26, 2023
8 min
Guest Experience

How can new booking behaviours benefit or harm hotels?

New booking behaviours are coming to the surface. Hoteliers must recognise which ones are the ones that affect accommodation businesses the most and help their teams to adapt and make the most out of those trends.
Johanna Bernuy
May 17, 2023
13 min
Guest Experience

What is new in guest experience & operations for 2023?

Discover everything regarding new trends in guest experience and operations!
Johanna Bernuy
Mar 30, 2023
15 min
Guest Experience

4 ways to increase revenue by building guest relationships

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!
Johanna Bernuy
Mar 27, 2023
7 min read
Guest Experience

Customer effort: 4 reasons why it is crucial for guest satisfaction

A high customer effort means lower guest satisfaction and loyalty. Learn how to recognize if you have a high customer effort and how to fix it.
Anna Randow
Mar 6, 2023
9 min read
Guest Experience

6 hotel mistakes that destroy your guest experience

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!
Johanna Bernuy
Feb 1, 2023
5 min read
Guest Experience

What you should know to design the guest experience of the future

The goal of any hotelier is to provide a seamless guest experience. To make guests feel comfortable, happy, and looking forward to going back to that hotel. To achieve that, hoteliers need to know what guests want and expect.
Johanna Bernuy
Jan 20, 2023
8 min to read
Guest Experience

Why are Your Guests Not Coming Back? 5 Hidden Reasons Why You’re not Escalating

The guests check in, check out, and you never hear from them again. Does it sound familiar?
Johanna Bernuy
Oct 17, 2022
7 min read
Guest Experience

Why is an Omnichannel Platform Key to Improving the Guest Experience?

Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.
Johanna Bernuy
Sep 21, 2022
6 min read
Guest Experience

Guest Experience: Guide to Create Valuable and Long-lasting Relationships

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.
Daan de Bruijn
May 30, 2022
8 min read
Guest Experience

How to Manage the Economics of Return on Experience (ROX)?

Balance between guest expectation and cost.
Daan de Bruijn
Jan 9, 2021
5 min read
Guest Experience

After Crisis – China’s Travel and Consumption Rebounds

Chinese consumers have shown strong faith in their economy, particularly in the travel industry.
Willem Rabsztyn
Mar 26, 2020
5 min read
Guest Experience

The 3 Tech Trends for Hotel Guest Experience 2020

It’s that time of year when Deloitte publishes its annual tech trends – and they’re out for 2020.
Daan de Bruijn
Jan 30, 2020
6 min read
Guest Experience

Personalization is Now a Popular Word in the Travel Industry

But the question remains, how to distinguish your hotel from the others?
Daan de Bruijn
Nov 7, 2019
3 min read

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