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Guest Experience

4 ways to increase revenue by building guest relationships

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!
Johanna Bernuy
Mar 27, 2023
7 min read
Guest Experience

Customer effort: 4 reasons why it is crucial for guest satisfaction

A high customer effort means lower guest satisfaction and loyalty. Learn how to recognize if you have a high customer effort and how to fix it.
Anna Randow
Mar 6, 2023
9 min read
Guest Experience

6 hotel mistakes that destroy your guest experience

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!
Johanna Bernuy
Feb 1, 2023
5 min read
Guest Experience

What you should know to design the guest experience of the future

The goal of any hotelier is to provide a seamless guest experience. To make guests feel comfortable, happy, and looking forward to going back to that hotel. To achieve that, hoteliers need to know what guests want and expect.
Johanna Bernuy
Jan 20, 2023
8 min to read
Guest Experience

How to personalise the guest journey for the 2023 guests

Guest expectations are ever-changing. What worked a few years ago, doesn't anymore.
Johanna Bernuy
Jan 20, 2023
1 min
Guest Experience

Why are Your Guests Not Coming Back? 5 Hidden Reasons Why You’re not Escalating

The guests check in, check out, and you never hear from them again. Does it sound familiar?
Johanna Bernuy
Oct 17, 2022
7 min read
Guest Experience

Why is an Omnichannel Platform Key to Improving the Guest Experience?

Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.
Johanna Bernuy
Sep 21, 2022
6 min read
Guest Experience

Guest Experience: Guide to Create Valuable and Long-lasting Relationships

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.
Daan de Bruijn
May 30, 2022
8 min read
Guest Experience

How to Manage the Economics of Return on Experience (ROX)?

Balance between guest expectation and cost.
Daan de Bruijn
Jan 9, 2021
5 min read
Guest Experience

After Crisis – China’s Travel and Consumption Rebounds

Chinese consumers have shown strong faith in their economy, particularly in the travel industry.
Willem Rabsztyn
Mar 26, 2020
5 min read
Guest Experience

The 3 Tech Trends for Hotel Guest Experience 2020

It’s that time of year when Deloitte publishes its annual tech trends – and they’re out for 2020.
Daan de Bruijn
Jan 30, 2020
6 min read
Guest Experience

Personalization is Now a Popular Word in the Travel Industry

But the question remains, how to distinguish your hotel from the others?
Daan de Bruijn
Nov 7, 2019
3 min read