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The latest industry news, helpful guides, and best practices articles.


Design
Podcast: Creating a better CX Community
Starting a community doesn’t need to be complicated, but how do you get started?
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Guest Experience
Measuring Guest Loyalty: Key metrics CEOs need to pay attention to
These are the essential guest loyalty metrics that CEOs and General Managers should track, along with strategies to analyze and improve loyalty scores and boost revenue.

Guest Experience
Personalisation Revolution: How to use a hotel CRM to elevate the guest experience
When it comes to elevating the guest experience, personalisation is the best tool. Discover how you can use a CRM to have a more personalised approach.
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Guest Experience
Bleisure travel: Keys to adapt your offering and reach this target
Bleisure travel is on the rise! Discover how to adapt your offering to capture this target and grow your business.

Guest Experience
How to design the right guest loyalty program: 8 ideas to use
Guest loyalty plays a key role in hotels. Make sure your guest loyalty program stands out from the crowd with these ideas.

Guest Experience
9 Benefits of Implementing a Customer Experience Platform: Insights from Industry Experts
What results can you reach when you implement a new hotel tech platform? Here are 9 examples of how to boost your results.

Guest Experience
5 Digital Tactics to Improve Guest Satisfaction
Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.
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Guest Experience
How can new booking behaviours benefit or harm hotels?
New booking behaviours are coming to the surface. Hoteliers must recognise which ones are the ones that affect accommodation businesses the most and help their teams to adapt and make the most out of those trends.
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Guest Experience
What is new in guest experience & operations for 2023?
Discover everything regarding new trends in guest experience and operations!
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Guest Experience
4 ways to increase revenue by building guest relationships
If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!

Guest Experience
Customer effort: 4 reasons why it is crucial for guest satisfaction
A high customer effort means lower guest satisfaction and loyalty. Learn how to recognize if you have a high customer effort and how to fix it.

Guest Experience
6 hotel mistakes that destroy your guest experience
If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!
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Guest Experience
What you should know to design the guest experience of the future
The goal of any hotelier is to provide a seamless guest experience. To make guests feel comfortable, happy, and looking forward to going back to that hotel. To achieve that, hoteliers need to know what guests want and expect.

Guest Experience
Why are Your Guests Not Coming Back? 5 Hidden Reasons Why You’re not Escalating
The guests check in, check out, and you never hear from them again. Does it sound familiar?

Guest Experience
Why is an Omnichannel Platform Key to Improving the Guest Experience?
Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.

Guest Experience
Guest Experience: Guide to Create Valuable and Long-lasting Relationships
Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.

Guest Experience
How to Manage the Economics of Return on Experience (ROX)?
Balance between guest expectation and cost.

Guest Experience
After Crisis – China’s Travel and Consumption Rebounds
Chinese consumers have shown strong faith in their economy, particularly in the travel industry.

Guest Experience
The 3 Tech Trends for Hotel Guest Experience 2020
It’s that time of year when Deloitte publishes its annual tech trends – and they’re out for 2020.

Guest Experience
Personalization is Now a Popular Word in the Travel Industry
But the question remains, how to distinguish your hotel from the others?
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