These are the essential guest loyalty metrics that CEOs and General Managers should track, along with strategies to analyze and improve loyalty scores and boost revenue.

When it comes to elevating the guest experience, personalisation is the best tool. Discover how you can use a CRM to have a more personalised approach.

Bleisure travel is on the rise! Discover how to adapt your offering to capture this target and grow your business.

Guest loyalty plays a key role in hotels. Make sure your guest loyalty program stands out from the crowd with these ideas.

What results can you reach when you implement a new hotel tech platform? Here are 9 examples of how to boost your results.

Guest satisfaction is critical to getting good reviews and returning guests. And technology can be your ally to help it rise. Don't miss out on these 5 tactics.

New booking behaviours are coming to the surface. Hoteliers must recognise which ones are the ones that affect accommodation businesses the most and help their teams to adapt and make the most out of those trends.

Discover everything regarding new trends in guest experience and operations!

If you are looking to increase your revenue, building relationships is the first thing to pay attention to. Here are 4 ways to do it!

A high customer effort means lower guest satisfaction and loyalty. Learn how to recognize if you have a high customer effort and how to fix it.

If you are making these 6 mistakes, you are on your way to destroying your guest experience. Let's change that!

The goal of any hotelier is to provide a seamless guest experience. To make guests feel comfortable, happy, and looking forward to going back to that hotel. To achieve that, hoteliers need to know what guests want and expect.

The guests check in, check out, and you never hear from them again. Does it sound familiar?

Its biggest benefit is the ability to create a better customer experience, which at the same time leads to higher guest satisfaction and a revenue increase for your hotel.

Most hoteliers, regardless of the size of their business, agree on this: creating a memorable guest experience is key.

Balance between guest expectation and cost.

Chinese consumers have shown strong faith in their economy, particularly in the travel industry.

It’s that time of year when Deloitte publishes its annual tech trends – and they’re out for 2020.

But the question remains, how to distinguish your hotel from the others?