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All you need to know about how to communicate with your guests, building omnichannel guest relationships and digital guest journeys!
Bringing the Hotel Industry into the Future!
When faced with a challenge one can either choose to throw in the towel or to see the challenge as an opportunity for growth and positive change. We choose the latter option. Since the start… Continue Reading
Guest messaging for hotels – 14 dos and don’ts you need to know about
Direct guest messaging has been on the rise in hotels for some time now. And it’s not hard to see why. It can increase your hotel’s operational efficiency by saving you hours of manual work… Continue Reading
How to Manage the Economics of Return on Experience (ROX)? – Balance Between Guest Expectation and Cost
In recent blog articles, Bookboost has discussed ROX (Return on Experience), focusing on explaining what is ROX, why it’s important, and how to increase ROX using Guest Messaging solutions. However, many hotel managers have this wonder: does… Continue Reading
How to Use Guest Messaging to Improve the Digital Experience?
What is Digital Experience? A Digital Experience is how a user (customer, partner or employee) interacts with an organization via digital technologies (Liferay). To manage the digital experience, companies need to make sure the interaction with customers… Continue Reading
Keeping your Hotel Open with Guest Communication: Templates for Covid-19
We’ve spoken to our hoteliers and they’ve given us some reasons why guest communications is essential right now, and how they’ve used their Guest Messaging platform to make that difference to their staff and guests. … Continue Reading
HOT OFF THE PRESS – The 3 Tech Trends for Hotel Guest Experience 2020
It’s that time of year when Deloitte publishes its annual tech trends - and they’re out for 2020. We have sifted through the 132-page document to find those trends that are most significant to hotels when… Continue Reading
How to use Guest Messaging to increase your Return on Experience (ROX)?
Return on Experience (ROX) has been discussed widely lately and it is being referred to as “the new ROI” (Return on Investment). What is ROX? Comparing with ROI, which directly measures the amount of return… Continue Reading
Personalization is now a popular word in the travel industry. But the question remains, how to distinguish your hotel from the others?
Personalization is now a popular word in the travel industry. At the recent major tourism event, WTM London 2019, various panels, speeches, and podcasts focus on discussing personalization and experience. For example, Radisson introduced the “virtual host”, a chatbot called… Continue Reading
What to look for when choosing a Guest Messaging tool
What are the benefits of Guest Messaging? This is one of the most frequently asked questions for Bookboost Guest Messaging by hotel managers. To answer this question, first, we need to understand what is Guest… Continue Reading
Research: Website Chat Increases Direct Bookings for Hotels
We have been emphasizing how important it is to always be ready for hotel guests and to react immediately upon their inquiries. However, how do you do this? Recently, academic researchers have proved that two-way… Continue Reading
Recent Posts
- Webinar: Boost Revenue through a Better Pre-Arrival Guest Engagement Plan
- Webinar: How to Increase ADR and REVPAR with Pricing Automation
- Bringing the Hotel Industry into the Future!
- Guest messaging for hotels – 14 dos and don’ts you need to know about
- How to Manage the Economics of Return on Experience (ROX)? – Balance Between Guest Expectation and Cost
Popular Posts
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Bookboost Powers Guest Communication for CityHub Hotels
News November 19, 2019 -
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What to look for when choosing a Guest Messaging tool
Knowledge September 30, 2019 -
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